Run a self test from the front panel of the printer to determine if the issue is with the printer or your software/computer
Try the following if the ribbon break is a straight cut:
1. Try a different ribbon and cards first
2. Calibrate the ribbon sensor
3. Update the printer driver and firmware to the latest on Fargo’s web site
4. Verify that you are using the correct power supply and that is not plugged into a surge protector
5. Manually clean the rollers with Fargo 82133 cleaning card
Try the following if the ribbon break is a jagged tear:
1. Try a different ribbon and cards first
2. Calibrate the ribbon sensor
3. Update the printer driver and firmware to the latest on Fargo’s web site
4. Verify that you are using the correct power supply hat is not plugged into a surge protector
5. Manually clean the rollers with Fargo 82133 cleaning card
6. Lower the dye sub intensity in the print driver
